Refund policy

RETURNS & REFUND POLICY

Last Updated: 29/05/2026

Thank you for shopping with OmnixZone.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Returns & Refund Policy below.

  1. RETURN ELIGIBILITY

Customers may request a return within 30 calendar days of receiving their order.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was received.

  • Be returned in its original packaging whenever possible.

  • Include all accessories, manuals, cables, and components originally supplied with the product.

  • Not show signs of misuse, accidental damage, or unauthorized modification.

OmnixZone reserves the right to reject returns that do not meet these conditions.

  1. HOW TO REQUEST A RETURN

To initiate a return, please contact us at:

Email: support@omnixzone.com

Please include:

  • Your order number

  • The name of the product(s)

  • The reason for the return

  • Photographs if the item is damaged or defective

Our support team will provide instructions for returning the item.

  1. RETURN SHIPPING COSTS

OmnixZone covers approved return shipping costs.

Customers should not return items without first contacting us and receiving return instructions.

Unauthorized returns may not be accepted.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

Please contact us within 7 days of delivery.

Where possible, photographs of the issue should be provided to help us process the claim promptly.

  1. NON-RETURNABLE ITEMS

The following items may not be eligible for return:

  • Products damaged due to misuse, neglect, or improper handling

  • Products modified or repaired by unauthorized persons

  • Products missing essential parts, accessories, or packaging

  • Clearance, liquidation, or final-sale items where stated on the product page

  1. REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or financial institution.

Typical refund processing times range from 5 to 14 business days after approval.

  1. SHIPPING FEES

If shipping fees were charged at the time of purchase, they may be refunded only where required by applicable law or where the return results from our error.

  1. EXCHANGES

At this time, OmnixZone does not offer exchanges.

Customers wishing to obtain a different product may place a new order after receiving their refund.

  1. ORDER CANCELLATIONS

Orders may be cancelled before shipment by contacting support@omnixzone.com.

If an order has already been dispatched, it must follow the standard return process described in this policy.

  1. MANUFACTURER WARRANTIES

Certain products may be covered by manufacturer warranties.

Where applicable, warranty information will be provided on the relevant product page.

Warranty claims may be handled directly by the manufacturer according to their terms and conditions.

  1. CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights granted to consumers under applicable consumer protection laws.

  1. CONTACT

OmnixZone

Pavlou Mela 87
12461 Chaidari
Greece

Email: support@omnixzone.com

Phone: +30 6980674001

Website: www.omnixzone.com